Managing satisfaction
- Company’s positive image, the spark in employees’ eyes and the will to recommend the company to one’s friends help to please and enchant customers
- Satisfied customers are more loyal and profitable.
- Based on the ASCI database, a 1% increase in customer satisfaction drives a 3% increase in the corporation’s market value.
- Employee satisfaction with support services and management is the ‘platform’ to support excellence.
- Company’s positive image, the spark in employees’ eyes and the will to recommend the company to one’s friends help to please and enchant customers
- Satisfied customers are more loyal and profitable.
- Based on the ASCI database, a 1% increase in customer satisfaction drives a 3% increase in the corporation’s market value.
- Employee satisfaction with support services and management is the ‘platform’ to support excellence.
Value customers and partners receive from HeiVal is:
- Simple to use analysis solutions recognized as best practice
- Growth of customer loyalty, satisfaction and thus improved profitability
- Best practice methodology (used as ACSI in the US and EPSI in Europe)
- Effective implementation refined in more than fifty projects
- Effectiveness translated into Economy to the customer (at least 2 calendar years in learning as compared to starting yourself)
Satisfaction surveys and management
- Researching and managing customer satisfaction, development of strategy management and planning processes
- Researching employee satisfaction and dedication drivers
- Planning, conducting and analyzing web-based or multi-channel surveys
For further information, please contact us:
E-mail: Kaido.Valjaots [@] heival.ee
Phone: +372 528 0270