Client’s need

The most common reasons for process management –

• the need to increase productivity in the organization due to the difficulties in finding employees and growth of salaries;
• employees do not know exactly their duties;
• employees act differently in similar situations;
• clients are dissatisfied with products or services;
• communication problems among different departments;
• difficulties in delegation of tasks when attracting additional employees;
• implementation of ISO9001 or IT project.

If any business project requires radical changes, it would be appropriate to apply business process re-engineering. If business processes are successfully created, it will be possible to increase productivity and satisfaction of clients in short period.

Essence of business processes’ analysis and re-engineering

• Structural presentation and regulating the business processes;
• Analysis of the process, improvement and restructuring – new and innovative approaches are applied for processes’ improvement. Besides gathering of information concerning the improvement of the processes, new structure of the processes is drawn up.
• Systematic process management – the problems are solved in cooperation with processes’ managers. The methods for every process’ efficiency evaluation are created and the measurement is done. The results are systematically analyzed. Then, the improvement actions are planned and undertaken.

Value for client

Compliance with client’s expectations –

• improvement of quality of basic and additional services;
• the products/services offered are in compliance with client’s needs;
• efficient processes – there are no complaints from clients.

Efficient utilization of resources –

• expenses on low-profit activities decrease – they may make up 20-40% from the turnover;
• the clear overview of the activities and related expenses;
• the most efficient processes as well as the improvement demanding processes are determined;

The changes in organizational culture appear –

• attitude of employees is client-oriented;
• employees are aware of their duties;
• communication problems are solved;

Experience in the following areas

Public sector (ministry, department), construction sector, financial sector, retail trade, education, local governments, service sector, healthcare, food industry, transport, industrial sector.